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Mountain Bay Dental

After cutting ties with an underperforming agency, Mountain Bay Dental was on the brink of bankruptcy. Through our growth partnership, annual collections rose from $270k to $750k, new patients increased by 200%, and Invisalign cases grew by 1000%.

Partnership details
Location
Los Gatos , CA
Key results
• From near bankruptcy to new associates
• $270k to $750k in annual revenue
• 200% increase in new patients
• 10x growth in Invisalign cases
• 2.4 to 4.9 stars on Google reviews
Solutions
Brand, Web, SEO, Content, Advertising, Social

From bankruptcy to a thriving practice

When Dr. Youseph Anwar took over Mountain Bay Dental, the practice was on the brink of bankruptcy and burdened with dismal 2.4 stars on Google reviews. After failing to see results with another agency, we stepped in as their growth partner. Our emergency saving plan focused on one clear goal: rebuilding the brand and strengthening its reputation.

We positioned Dr. Anwar as the heart of the practice, implemented review gathering systems, and built new patient funnels. As a result, annual collections grew from $270k to $750k, new patients rose by 200%, and Invisalign cases increased by 1000%. Google reviews climbed to 4.9 stars, a new associate dentist was hired, and the schedule expanded from one day a week to three.

Finally, a dentist who treats patients like family.

The desperate situation at Mountain Bay Dental was reflected in its reviews. Patients described feeling “totally confused and over-billed” and shared “extremely poor” experiences. Under the previous management, the focus was on profit and volume instead of patient care. Our new strategy and communication centered on treating patients like family.

The interior was cleared of clutter, cleaned to perfection with new hygiene standards, and refreshed with added greenery. Dr. Anwar brought his passion and charisma, transforming the practice both in real life and online. His philosophy was infused into every piece of content, from the photography you see below to every other brand touchpoint.

Strong reputation starts with a strong brand

True reputational change requires a major boost in positive word of mouth, both online and offline. We implemented post-treatment email and SMS campaigns, trained staff to confidently ask for reviews, motivated them with a reward system, and even launched a gift card program. But sometimes simply collecting more reviews is not enough.

None of this would have worked under the dull and dated brand that patients associated with a horror-like 90s vibe. One of our first steps was redesigning the brand identity and aligning it with Dr. Anwar’s vision. The new look sent a clear message: this is not the same place it used to be, we are ready to welcome you and treat you right. See the before & after transformation below.

The hero of the practice steps up and shines

Traditional ads built on discounts and bragging no longer work. Patients now look for authenticity, entertainment, and information, with conversions naturally following from brand awareness and trust. Dr. Anwar stepped up as the hero and the heart of the practice, consistently communicating our philosophy of treating patients like family.

Gentle, compassionate and informative in digital

As the hub for patient leads, the old website had three major flaws: it looked unappealing, it failed to convert visitors into bookings, and it didn’t even appear in the first 10 pages of Google for broad or niche keywords. The previous agency wasted ad spend driving people to a generic homepage or service pages overloaded with information.

With new marketing funnels, ad clicks now lead to tailored landing pages built around specific offers. On the SEO front, the website was fully rebuilt and optimized, now ranking on page 1 or 2 for most major searches. Visually, it became the place where all rebranded elements came together. The result is a lighter, more engaging, and most importantly, conversion-focused experience.

The heart behind the magical turnaround

The turnaround at Mountain Bay Dental is one of the proudest moments for our team. Dr. Anwar is an extraordinary human being who always put others first and never wavered in his values. We are inspired by his bravery in taking over a struggling practice, grateful for the chance to share this journey, and happy to see him achieve the success he deserves.